Torque X Team Helmet w/ E Shield & Sun Shade

The FXR Experience:

FXR is a premium apparel company and wants to ensure you are completely satisfied with your purchase of FXR Racing Product. If for any reason you are unhappy with an item you have purchased, please contact our Customer Service Team and we'll do our best to make it right.

Shipping & Handling:

Shipping and handling charges associated with your first order are non-refundable. Return shipping charges are the customers responsibility. Please send your return back via a trackable method with business package delivery. FXR is not responsible for packages lost in transit or ending up at agents. Send your return to the following address:

FXR c/o Storex
John Bunyan's Road 5
41878 GOTHENBURG
SWEDEN

Returns Policy

For all purchases of FXR product through a dealer/store, please return to said retailer and reference their return policy as these returns will be done at the retailer's sole discretion.

For all purchases of FXR product through www.fxrracing.eu, please complete the Returns claim Submission to begin your returns claim.

Exchanges:

FXR does not process exchanges. If you would like to return an item for an exchange, please complete the Returns claim Submission. When your return is complete you can then place a new order via our website www.fxrracing.eu.

Returns:

• Returns are accepted within 30 days of your order shipment confirmation email.
• Returns must be received by the carrier for return shipment to FXR, within 15 days of receipt of the Return Authorization.
• Returns are accepted on most regular priced items and select sale items.
• Returns are not accepted on face mask related items (face masks, Balaclavas, Breath boxes), Final Sale Items (see Final Sale section below), or items that have been custom-made or personalized to customer specifications (barring errors/accidents on the part of FXR Racing).
• Products must be returned in re-saleable condition with original branded and retail packaging (unworn/clean/unwashed with tags still attached).
• Items returned in non-saleable condition due to being soiled, worn or damaged from use, may not be accepted for return. These items may be returned to the customer or have a restocking fee up to 50% applied to the original purchase.
• If an item is received with any visible damage to the packaging and or return labels placed directly onto the product packaging, the return is subject to a 10% restocking fee.
• Returns without a Return Authorization Number will not be processed. Always ensure a trackable method of shipping is used as FXR will not be held responsible for packages lost in transit.
• Refunds can only be processed to the original form of payment used to make the purchase. For closed card accounts or re-issued cards, please contact the bank or financial institution card holder prior to your return, to inquire how to receive your refund. Please be aware that FXR cannot be held responsible for refunds issued to closed financial institution accounts.

Final Sale Items:

Final Sale products are clearly marked “Final Sale” on the product page, just above the Add to Cart button. All items discounted by at least 30% are final sale. Final Sale items are not eligible for returns or price adjustments.

Custom Apparel:

Products that were custom-made or decorated according to customer-provided instructions are not eligible for returns or price adjustments unless an error or damage, explicitly of FXR Racing's fault, has occurred in direct relation to the custom product.

Gift Cards:

All gift card products purchased or issued through this site are ineligible for returns, refunds, or price adjustments.

Price Adjustments:

We will accommodate a one-time price adjustment for an item if it goes on permanent markdown within 14 days of your order's purchase date. A refund of the price difference will be issued back to the original form of payment. Price adjustments will not be accommodated for any items that are part of Flash Sales, short-term campaigns, Black Friday, Cyber Monday or Boxing Week promotion.

Minimum Purchase Based Threshold:

If you received a discount based on a minimum order requirement (BOGO, $500 minimum etc.) and wish to return items resulting in your order value dropping below the minimum requirements, your purchase will no longer qualify for the discount and the value of your credit/discount will be deducted from your refund.

Gift with Purchase:

During any 'Gift with Purchase' promotion, if you decide to return any of your purchased items, you MUST return the 'free gift' as well, otherwise the full retail value of the 'free gift' will be deducted from your refund.

Refunds:

Once we receive your return, it can take up to 15 business days for your return to be processed, funds to be transferred and the transaction to appear on your bank or credit card statement.

Something is Wrong with My Order:

In the unlikely event you received an incorrect order, or a damaged or defective item, please complete the Returns claim Submission and specify the issue at hand in the “Message / Return Reason” field.

An FXR Return Authorization Number is required for all FXR returns and will be sent to you once your claim is approved. Items without a Return Authorization Number will not be processed and will not be returned. The return address will depend on the country from which the product is being returned. Shipping costs are at customer's expense unless the fault is that of FXR's in which FXR will cover the shipping costs.

Please contact customer service for further inquiries / assistance.

EU SHIPPING RATES

Standard Ground Shipping (3-6 Business Days)

• FREE for orders €100 and above (after discounts)
• €14.90 for orders below €100 (after discounts)

Applies to: Denmark, Belgium, Netherlands, Luxemburg, Germany, Bulgaria, Czech Republic, Estonia, Latvia, Lithuania, Poland, Romania, Austria, Spain, Greece, Croatia, Hungary, Monaco, Portugal, Slovenia, France, Italy, Ireland, Finland

UK & SWITZERLAND SHIPPING RATES

Standard Ground Shipping (5-6 Business Days)

• FREE for orders €100 and above (after discounts)
• €14.90 for orders below €100 (after discounts)

Applies to: United Kingdom and Switzerland

We thank you and appreciate your business. Our team is working tirelessly to process your order as quickly as possible and will notify you via email (including package tracking information and expected arrival dates) once your order has been shipped.

The FXR Racing Inc. website fxrracing.eu only ships to Denmark, Belgium, Netherlands, Luxemburg, Germany, Bulgaria, Czech Republic, Estonia, Latvia, Lithuania, Poland, Romania, Austria, Spain, Greece, Croatia, Hungary, Monaco, Portugal, Slovenia, France, Italy, Ireland, Finland, United Kingdom, Switzerland.

Please note that this site only transacts in EUR; we do not yet offer shopping in GBP or CHF. Please refer to the site country selector for deliveries outside of these countries.